Services

 
Project Implementation workflow:

Implementation of Maintenance Connection’s CMMS spans over a period of 3 – 6 months depending on the size and scope of the customer’s site and facilities. A typical schedule consists of the following phases:

A proposed project schedule would be discussed and finalized before the “kick off meeting.”

Support:

Phone support is available Monday through Friday, 9:30am – 6.00 pm

We typically respond to phone and email inquiries within 4 business hours. If necessary, a site visit will be scheduled and is chargeable.

  • Single point of contact
  • Phone and Email Support
  • Application Consulting
  • Custom Development
  • Site Visit
  • Training
Support vs other Services:

Questions on the software and its functionality are included at no extra charge with the Annual Support Agreement. Professional Services such as end-user training, custom development, integration services, software configuration, and other services are not included in the normal Annual Support Agreement and are chargeable.